FREQUENTLY ASKED QUESTIONS

General

How long will it take to clean my windows?


Job duration depends on how dirty your windows are, how many you have, and the type of windows. Therefore, there is no “one-size-fits-all” for estimated job time. Please contact our office staff via phone or email to find out how long we think your appointment should take.




Do I need to be home when you clean the windows?


It is best if someone is home as our technicians work; that way, if they see any problem areas that they need to bring to your attention, it can be discussed immediately. It is also part of the Crystal Vista standard that the lead tech reviews the package details with you before they start cleaning, as well as conduct a final walkthrough of the home at job completion with you before you sign off on the work order. This is to ensure that you are satisfied with the work before we leave your home. In the case of an emergency, or an exterior only cleaning service such as the BASIC PACKAGE or gutter cleaning, it isn’t an absolute necessity that someone is home. As long as the technicians are able to access the inside of the home if need be (via someone letting them in, or you leaving a garage code or key if unavailable) and are able to access water, they are able to complete the job and lock up for you, and we would email you an invoice with a Net 15 terms.




Are you insured?


Yes! Crystal Vista is fully insured with General Liability and we also pay Workers Compensation Insurance. Click here to see a copy of our Certificate of Insurance.





Payment & Pricing

How can I pay?


Crystal Vista offers many convenient payment options to our customers. You can submit payment using any of the methods below:

  • Check made out to Crystal Vista
  • Cash
  • Credit Card at time of job completion (via our tablet credit card reader)
  • Credit Card over the phone (by calling our office)
  • Emailed invoice with option to pay online (Net 15 terms for residential, Net 30 for commercial)




Why did my price go up from when I last got my windows cleaned?


Starting in 2020, we have revamped our pricing structure. Why? It's because we want to continue providing you with the best service we possibly can. As we've transitioned from a one-man business in 2013 to the fully staffed and streamlined company we are today, our pricing structure has changed. Our investment in reliable employees, state-of-the-art tools and cleaning solutions affects pricing as it does in any business. The trade-off? We're able to provide you with the most professional and friendly service you can get, and the absolute cleanest windows on the block. If your price will ever increase, we will contact you via email or phone to notify you at or before time of scheduling.





Weather

What happens if it rains?


In most cases of light rain, we are still able to complete window cleaning. If there is heavy rain, lighting, or storms, our office staff will contact you the day of your appointment to reschedule. We are not able to work in weather that would place our crew in danger and/or prevent us from completing our services satisfactorily. We also have a RAIN GUARANTEE that varies depending on the package you choose. If there are any spots from rain during your guarantee period, we will return to clean the affected windows free of charge. You MUST notfiy us within your guarantee period to be valid. The guarantee periods are as follows: Basic Package: 1 DAY RAIN GUARANTEE Deluxe Package: 3 DAY RAIN GUARANTEE Premium Package: 3 DAY RAIN GUARANTEE Example: We clean Sarah's house on Monday; she booked the Basic Package. It rains over night and on Tuesday, she sees some rain spots. She gives us a call on that same Tuesday to let us know, and since she is within her 1 DAY RAIN GUARANTEE period, we come back later that week free of charge to touch up the rain spots. If she would have called Thursday, we would have had to issue a trip charge to return since she did not call within her RAIN GUARANTEE period.




What happens if it snows?


In the case of snow, we often have to cancel/reschedule appointments depending on how much snow we get, presence of ice, and other hazardous conditions. If the snow is light and the temperature is favorable, we are often still able to work. We deal with snow-related issues on a day-by-day basis as temperatures can change thorughout the day; for instance, it may be icy and cold in the AM, but afternoon appointments may still be okay if we have sun and the temperature warms up. Our office staff will always contact you as soon as possible (via phone, email, or both) in the morning to let you know if we need to cancel/reschedule your appointment.




How late into the season can you complete residential cleaning services?


As long as the temperatures are at or above freezing level, we can clean windows. Our season generally "ends" end of December with pickup around March, but we are able to schedule cleanings throughout the winter months as well as long as temps are favorable. Our gutter cleaning season generally ends around the same time, as we are unable to clean debris out of gutters when temperatures are below freezing overnight. and with no way to flush down spouts. For our softwashing service, we are able to operate as long as the temperature is at least 40 degrees, but no lower.





Issues

How do you address issues with the services performed?


We believe prevention is the best policy to avoid any issues before they arise. We strive to acheive customer satisfaction by: -Reviewing the services to be completed before we begin work -Completing a walk-through of your home upon job completion before collecting payment -Giving you a chance to point out anything that hasn't been done to your liking before having you sign off on your work order However, we understand that sometimes you may see something that needs to be addressed after we leave your residence. In this instance, we ask that you contact our office within your guarnatee period and provide as much detail as possible about the issue, including a description and pictures if possible. Depending on the nature of the problem and the time that we were notified of it, we may incur a trip fee of $75 to address any issues.




What is your damage claims and repair policy?


After a professional window cleaning, customers may notice things they had previously been unable to see in direct sunlight. Blemishes such as scartches are typically invisible prior to a window clean, hidden under a layer of dust, water, stains, etc. It is rarely the fault of the window cleaner and rather due to the manufacturing/shipping process and/or other non-glass trades working near the glass. While Crystal VIsta does not accept responsiblity for any scratches or blemishes not caused by our technicians, we encourage customers to email photos of affected areas to our office if they see a problem within their guarantee period. Any reported damage will be assessed and discussed on an individual basis. If Crystal Vista assumes responsibility for any damages (such as a torn or bent screen) we reserve the right to remedy any issues that may arise prior to the customer seeking out any third-party services. Negotiations to fix any damaged property are considered separate from the original service. We expect the original invoice to be honored following repairs.





CALL US

EMAIL US

OFFICE HOURS

Mon - Fri: 7:30am - 3pm

AWARD-WINNING SERVICE

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OUR SERVICES

- Window Cleaning

- Soft Washing

- Gutter Cleaning

- Light Cleaning

- Dryer Vent Cleaning

- Air Duct Cleaning

VISIT US

W241 S4170 Pine Hollow Court

Unit 3
Waukesha, WI 53189

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